Next in our meet the team series, we talk with Daisy, a key member of the Customer Support team here at Ledger, with a passion for crypto and nature alike..
The Customer Success team at Ledger is responsible for handling all queries from our customers, related to our products, services and deliveries. Our mission is to ensure the self-custody journey is as smooth and successful as possible.
Can you tell us about your role at Ledger?
I support customers by guiding them through their questions and challenges, ensuring they feel confident, cared for, and secure when using Ledger’s products.
What do you enjoy doing outside of work?
Outside of work, I love exploring new places and spending time in nature — and as a crypto enthusiast, I also enjoy following and keeping up with the latest trends and projects in the space (sometimes even for fun on weekends!)
What are you currently learning or working on that excites you?
With crypto evolving every day, I’m excited about deepening my knowledge of different blockchains and keeping pace with the industry’s rapid changes, so I can help our customers use Ledger’s secure solutions.
What makes Ledger different from other places you’ve worked?
Ledger stands out because it’s directly tied to the crypto world I’m passionate about — it feels natural to be here, contributing to a mission I truly believe in.
What has been your development journey since you joined Ledger?
Since joining Ledger, I’ve grown both professionally and personally — I’ve deepened my knowledge of crypto and blockchain while also developing the confidence to support customers in meaningful ways.
What’s the most rewarding project you’ve worked on at Ledger?
The most rewarding project for me was supporting customers during the launches of Ledger Stax and Ledger Flex, our first touchscreen devices — being part of such an important milestone and knowing I played a part in making their journey with Ledger smooth was a proud moment.
How would you describe the team culture in three words?
Supportive, innovative, collaborative.
What's a piece of advice you’d give to someone who is just starting their career?
In customer support, especially in crypto, my advice is to stay adaptable and curious — the industry changes quickly, and asking questions, learning constantly, and being patient with yourself will help you grow and succeed.
