Next in our series, we spoke with Jess, who loves the outdoors and the varied nature of her role..
Can you tell us about your role at Ledger?
I support our customers by troubleshooting technical issues and educating them so they can get the best experience from our products.
What do you enjoy doing outside of work?
I absolutely love the outdoors. Hiking, camping, and spending time at the beach are some of my favorite things. I also enjoy listening to many different genres of music, and I attend concerts as often as I can.
What are you currently learning or working on that excites you?
In addition to my regular CS duties, I also handle support on our social media platforms. I really enjoy this because it allows me to interact with users in a different way than standard email or chat support by being part of the ongoing conversations in our active communities. Social media support also naturally reaches more people than just the individual asking, which makes it even more exciting.
What makes Ledger different from other places you’ve worked?
What makes Ledger different from other places I’ve worked is being encouraged to test and explore new tech with a level of autonomy I truly value. The opportunity to keep learning every day in the fast moving world of crypto keeps things exciting. The work - life balance at Ledger really stands out too!
What has been your development journey since you joined Ledger?
Since joining Ledger, I’ve built stronger problem solving and troubleshooting skills, and I’ve also improved how I communicate with both customers and the teams I work with. Overall, I’ve become much more confident and adaptable.
What’s the most rewarding project you’ve worked on at Ledger?
I’ve worked on many rewarding projects, but a recent overhaul of our social media support documentation stands out. I enjoyed reviewing and improving existing materials, as well as creating new documentation for standard workflows the team can refer to.
How would you describe the team culture in three words?
Supportive, fun, and dynamic.
What's a piece of advice you’d give to someone who is just starting their career?
My advice would be to remember there’s always more to learn. Ask questions, stay open to feedback, and give yourself time to explore things on your own.
