Industrial Quality Manager (f/m)

About Ledger

We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger.

At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries.

What you’ll be doing:

• Develop, implement, and maintain the company’s Quality Management System (QMS) in compliance with relevant standards (e.g., ISO 9001).

• Manage quality control processes, inspection protocols, and testing procedures throughout the production lifecycle.

• Lead internal and external audits; liaise with certification bodies and customers regarding quality standards and concerns.

• Monitor and report key performance indicators (KPIs) for product quality, process efficiency, and compliance.

• Conduct root cause analysis for quality issues and lead corrective and preventive actions (CAPA).

• Train and develop quality team members and support staff in quality tools and techniques (e.g., Six Sigma, FMEA, SPC, 8D).

• Collaborate with engineering, production, and supply chain teams to ensure quality is integrated into all aspects of operations.

• Ensure compliance with industry regulations and customer-specific requirements.

• Manage quality documentation and maintain records for traceability and regulatory compliance.

• Champion a culture of continuous improvement and operational excellence.

What we’re looking for:

• Bachelor’s degree in Engineering, Quality Management, or a related technical field.

• Minimum of 10 years of experience in industrial or manufacturing quality management.

• Experience with ISO 9001 or other relevant quality standards.

• Proven leadership and team management experience.

• Strong knowledge of quality tools and methodologies (e.g., Lean, Six Sigma, FMEA, SPC, PPAP, APQP).

• Proficient in quality software, ERP systems, and MS Office.

• Strong analytical and problem-solving skills.

• Excellent communication, interpersonal, and organizational abilities.

• Ability to work cross-functionally and manage multiple priorities.

At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits.

Here are some of the benefits you can look forward to:

• Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week

• Health & Wellness support - Health and Life Insurance.

• Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work.

• Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation.

• Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee.

For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information.

We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.